Terms and conditions
These terms govern purchases made through lobalabs.com.
The seller is Lobalabs Designs OÜ, a company registered in Estonia with registry code 17012852 and registered office at Tornimäe tn 5, Kesklinna linnaosa, Tallinn, Harju maakond, 10145, Estonia.
You can reach us at info@lobalabs.com.
1. Products
The main features of each product are set out on its product page.
Images, descriptions and other information are shown as faithfully as possible. Small variations may exist that do not affect the essential features of the product.
2. Prices
The prices that apply are those shown on the website at the moment you place the order.
Before you confirm the purchase you can see the total amount of the order, including shipping and any other applicable cost.
Where required, prices include the taxes that apply under the law in force.
3. Orders
When you place an order, you receive a confirmation at the email address given during the purchase.
The contract of sale is formed when the order has been accepted and the payment has been processed correctly.
If, exceptionally, we cannot accept or complete an order, we will tell you and, if any charge has already been made, we will refund it.
4. Payment
Payments are processed securely through external payment providers, currently Stripe.
The payment methods available are shown during checkout and may include card and other methods enabled by Stripe.
Lobalabs does not receive or store your full bank card details.
5. Shipping
Available shipping areas, costs and delivery options are shown during checkout.
Orders may be prepared and sent by external logistics providers, including Amazon Multi-Channel Fulfilment.
The estimated time to prepare and deliver the order is shown on the website or during checkout. Once the order has been sent, you receive the tracking information available.
Lobalabs remains responsible to the customer for the proper performance of the order even if preparation or carriage is carried out by an external logistics provider.
6. Right of withdrawal
If you buy as a consumer in the European Union, you generally have 14 days from receiving the order to withdraw from the purchase without having to give a reason.
To use this right, you must tell us at info@lobalabs.com before that period ends.
Once you have told us, you must return the product following the instructions we give you.
Unless we say otherwise, or the applicable law provides otherwise, the direct cost of returning the goods on withdrawal is paid by the customer.
7. Sealed products
For reasons of health protection and hygiene, the right of withdrawal may be excluded for sealed goods which are not suitable for return once the seal has been opened.
For cosmetic products, if the product has been opened or unsealed after delivery and these circumstances apply, we may refuse a return by withdrawal.
This limit does not affect your rights if the product is faulty, arrives damaged, or is not what you ordered.
8. Damaged, faulty or incorrect products
If you receive a product that is damaged, faulty or different from what you ordered, write to us at info@lobalabs.com with the order number and a description of the problem.
Where it applies, we will arrange a replacement, a return, a price reduction or the corresponding refund at no cost to you.
Consumers in the European Union have, as a minimum, a legal guarantee of conformity of two years for the goods purchased.
9. Refunds
When you are entitled to a refund, we will normally use the same payment method used for the purchase, unless we expressly agree another method.
In cases of withdrawal, we may wait until we receive the returned product, or proof that you have sent it, before making the refund, where the law allows it.
10. Customer service and complaints
For any question, problem or complaint about your order, you can write to:
info@lobalabs.com
We will try to resolve any complaint with you directly, in a reasonable way and within the time limits set by the applicable rules.
11. Applicable law
These terms are governed by the law of Estonia, without prejudice to the mandatory rights you may have as a consumer under the law of the European Union country where you live.
Nothing in these terms limits the rights that consumer protection law grants you on a mandatory basis.
12. Changes to these terms
We may update these terms when needed to reflect legal, operational or service changes.
The terms that apply to each purchase are those published on the website at the time the order was placed.