Returns

You have 14 calendar days from receiving your order to use your right of withdrawal.

Which products can I return?

To accept a return by withdrawal, the product must stay closed, unused and with its original seal intact.

For reasons of hygiene and health protection, we cannot accept the return of cosmetic products that have been opened or unsealed, unless they are faulty, arrived damaged, or are not what you ordered.

How do I ask for a return?

Write to us at info@lobalabs.com with your order number and say that you want to make a return.

We will give you the instructions and the address to which you should send the product.

For returns by withdrawal, the cost of sending it back is paid by the customer.

How much will I get back?

If you correctly return a product within the withdrawal period, we will refund the amount paid for that product.

If you return the whole order, we will also refund the cost of the standard shipping method available at the time of purchase.

If you chose a more expensive shipping option, such as express or premium, the difference from standard shipping is not refunded.

When will I receive the refund?

We will make the refund within the time limits set by law.

We may wait until we have received the returned product, or until you give us proof that you have sent it, whichever comes first.

The refund is normally made through the same payment method used for the purchase.

What if the product arrives damaged, faulty or wrong?

If your order arrives damaged or faulty, or you receive a different product from the one you ordered, write to us at info@lobalabs.com with your order number and an explanation of the problem.

In these cases we will cover the costs needed to put it right and, as appropriate, we may replace the product or make the corresponding refund.

This is separate from the right of withdrawal and does not limit your legal rights as a consumer.